Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: January 1, 2025

Casablanca Play ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use REBIRTH WORLD : LASTAVARD and related services (collectively, the "Services"). Please read this policy carefully.

1. Information We Collect

We collect information that you provide directly, that we collect automatically, and that we receive from third parties.

Information you provide:

  • Account registration details (name, email address, date of birth, password).
  • Payment information (processed securely by third-party payment processors; we do not store full card numbers).
  • Communications you send to us, including support requests.
  • User-generated content such as chat messages and profile information.

Information collected automatically:

  • Device identifiers (IP address, device ID, operating system, browser type).
  • Gameplay data (playtime, in-game actions, purchases, and progress).
  • Log data (access times, pages viewed, errors encountered).
  • Cookies and similar tracking technologies (see our Cookie Policy).

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, maintain, and improve the Services.
  • Process transactions and send related information.
  • Detect, prevent, and address technical issues, fraud, and abuse.
  • Send service-related communications (account verification, updates, security alerts).
  • Send promotional communications where you have given consent.
  • Comply with legal obligations and enforce our Terms of Use.
  • Conduct analytics and research to understand how users engage with the Services.

3. Legal Bases for Processing (EEA / UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

Purpose Legal Basis
Providing the Services Performance of a contract
Marketing communications Your consent
Security and fraud prevention Legitimate interests
Legal obligations Compliance with law

4. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating the Services (hosting, analytics, payment processing, customer support).
  • Business partners with your consent for joint promotions or events.
  • Law enforcement or government authorities when required by applicable law or to protect the rights and safety of users and the public.
  • Successor entities in the event of a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymise it.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the Republic of Korea and other jurisdictions where our service providers operate. We apply appropriate safeguards (such as Standard Contractual Clauses) to ensure your data receives an adequate level of protection.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data ("right to be forgotten").
  • Object to or restrict certain processing activities.
  • Request portability of your data in a machine-readable format.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at MobileCS@ncsoft.com.

8. Children's Privacy

The Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

9. Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of the Services after the effective date constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection team:

  • Company: NCSOFT Corporation
  • Address: 12, Daewangpangyo-ro 644beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
  • Email: MobileCS@ncsoft.com
  • Phone: +82 1600-0020

ⓒ NCSOFT Corporation. All Rights Reserved.